A staircase is usually the first thing anyone sees when they come into your house so it really makes a statement and sets the tone for the whole place. Installing a new one or renovating an existing one has a massive impact and there's nothing better than seeing the delight on a customer's face when they see the transformation from the finished job.
For me it's all about exactly that - delighting the customer - so I'm really passionate about setting the highest standards both in the quality of work that I deliver and in customer care. I'm always conscious that I'm working in someone's home so I treat it with the same care and attention I would as if it was my own, making sure I leave everything spotless. I realise that having any work carried out in your house can be disruptive, so a big part of respecting a customer's home is working as efficiently and carefully as possible to try and minimise the hassle.
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